my phone started losing its charge a little while ago. the loss of charge increased exponentially over the last week. finally, today by lunch time it conked out on me. i called customer service and the girl suggested i take it into the store. they could determine whether or not i needed a new battery and since i was covered under the extended warranty, i could get either the phone or battery replaced. she also said i was eligible for an early upgrade to a new phone at the advertised price. i felt pretty confident at the end of the phone call that i would find a resolution to my lost juice issue.
but i thought too soon. upon arrival at the store i was barraged with a litany of idiotic questions. i found it annoying because they always have some excuse to insinuate that it is YOUR fault for THEIR product’s failure.
did you do the latest upgrade?
i did an upgrade a while ago. at the time i feared my phone would never turn back on and that i lost everything in the process. the last released upgrade was last week you say? well how would that explain my ongoing problem for over a month? why would an UPgrade end up downgrading things?
do you keep it on while you’re on the train?
hell yeah! why would i turn it off for a 30-45 minute trip? and how could that be the issue if i’ve had the phone for a year and a half. i understand that the phone is searching for a signal while underground, but that has to be the equivalent the human energy exerted when an excited child raises their hand.
there are rules that people live by in a civilized society. and although some might say that new york city is a zoo, i find that most of the time, people conduct themselves in a civilized manner. in fact, more often than not, new yorkers are quite orderly. for a metropolitan area of nearly 20 million people it’s rather awesome that things run as smoothly as they do.
my day went something like this…
have you ever stopped to think about who lived in your home before you did? whether you live in a house or an apartment, odds are someone was there before you. they slept in the bedroom, cooked in the kitchen and showered in the bathroom.